Team Manager – Order Management

Team Manager – Order Management


Scope and Impact:

  1. Lead a team of 8-12 Order Management staff or Order Fulfilment staff, including Knowledge Specialist.

  2. Build and maintain close partnerships with stakeholders in Sales & Account Management (SAM), Finance, Credit Management and others.

  3. Responsible for performance and results of direct and indirect reports.

  4. Drive and support large-scale projects impacting internal teams and external customers.

  5. Balance team resources to optimize performance.

  6. Improve employee engagement and champion employee retention.

  7. Coach skills and behaviours to improve staffs performance and develop their capabilities.

  8. Work independently on multiple activities, showing appropriate prioritisation and escalation skills for themselves  and team.

  9. Excellent team building, staff management and organisation skills.

Experience Required:

6-8 years of relevant work experience (with at least 3 years in managing a high-performing team).


University degree and/or professional qualification or relevant work experience preferred.

Required Skills

  1. Able to demonstrate a continuous improvement mindset.

  2. Ability to lead a team independently with minimal support; can work independently on multiple activities, showing appropriate prioritization and delivery of above and beyond results.

  3. Experience in managing a strong team that produces significant business output.

  4. Ability to communicate with all levels within the enterprise with excellent interpersonal skills with willingness to share knowledge and expertise.

  5. Able to perform effectively under time pressure and meet strict deadlines.

Highly competent ability to utilize the appropriate coaching skills to help the team become successful, to deliver greater business results, and to champion talent development.

Desired Skills:

  1. About 2-3 years experience in a senior specialist role in relevant function (on top of having at least 3 years experience in managing a high-performing team).

  2. Experience in Customer Service / Order-To-Cash function is preferred.

  3. Understanding of order management and billing process of us.

  4. Solid understanding of relevant markets, customers, and our products.

  5. Six Sigma training and/or experience is an advantage.

Language Skills:

For those Team Managers supporting customers in North Asia:

  1. Mandarin  and English (business level / business terms).

  2. Korean language would be an advantage.

  3. Understanding of Taiwanese business practices would be an advantage.